ORDER PROCESSING TIME:
Typical order processing time is 1-3 business days during normal operations. We will always pack orders as quickly and as safely as possible.
An order may be cancelled prior to shipping. Once an order has shipped, all sales are final. We reserve the right to cancel any unshipped order. We reserve the right to cancel or adjust any orders when unable to communicate with the customer.
CUSTOMER CONTACT INFORMATION:
We may need to contact you about your order. If proper contact information is not provided, we are not responsible for any issues that may arise with your order. We reserve the right to cancel an order due to non-response and/or non-compliance.
Please take special note that we are not responsible for a package that has been shown delivered by the USPS but is missing to you. Porch/Mail Theft is becoming more and more prevalent and it is not the responsibility of Sky Remedies or the USPS to replace or reimburse for any missing packages. If you believe that your package is legitimately missing via the USPS, please contact your local USPS office as they are best equipped to locate your package.
Please understand that we are a small handcrafted soap business and cannot be responsible for packages that are shown delivered but go missing. We will do anything in our power to resolve any and all situations and work on your behalf with the USPS to resolve any situations that may arise.
We are happy to ship our handcrafted soap and metaphysical products to our service members and their families overseas.
We use a variety of ingredients in our products. At some point, one ingredient may have been in contact with another ingredient. This would be similar to a warning that says "This product has been processed in a facility that also processes ______". It is important that you are aware of ingredients/allergens that could affect you and know that we do use other ingredients/possible allergens in our facility. It is always possible that ingredients and finished products have come in contact. Please contact us if you have more questions.
GENERAL PRODUCT WARNINGS AND CAUTIONS:
It is the responsibility of the user of the products to use the products properly. Always be aware of personal allergies and irritations. Spot test all skin products prior to full use. If any products cause irritation, discontinue use immediately and consult a physician. Sky Remedies is not responsible for injuries or accidents.
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